Regulation

If you have a question or complaint, please contact us at [email protected]

For unresolved complaints, you may contact the relevant state agency for your state. Those state agencies with which Cboe Clear Digital, LLC is licensed along with contact information is listed below. You may also contact the Consumer Financial Protection Bureau at +1 855-411-2372. or www.consumerfinance.gov.

Cboe Digital operates in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

Details of Cboe Clear Digital, LLC (NMLS ID 1728518) licenses can be found below:

If you have a question or complaint, please contact us at [email protected] or +1 888 782 7481.

THE RISK OF LOSS IN TRADING DIGITAL CURRENCIES CAN BE SUBSTANTIAL AND YOU SHOULD, THEREFORE, CAREFULLY CONSIDER WHETHER SUCH TRADING IS APPROPRIATE FOR YOU IN LIGHT OF YOUR CIRCUMSTANCES AND FINANCIAL RESOURCES.

Please review the following disclosures.

Alaska: If your issue is unresolved by Cboe Clear Digital, LLC (+1-888-782-7481), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here. You can submit a formal complaint form with supporting documents to: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

Hawaii: Cboe Digital is providing services to you as a participant in a special Hawaii project which ends on December 30, 2024. At the end of the project term, Cboe Digital may be required to close all accounts for Hawaii customers and cease operations. Cboe Digital will notify Hawaii customers in advance if accounts must be closed.

Hawaii customers who choose to open accounts with Cboe Digital are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.

Illinois: For customer support regarding suspected violations of the Transmitters of Money Act, you may contact the Department of Financial Institutions toll-free at +1 888 473 4858.

Indiana: Cboe Clear Digital, LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Cboe Clear Digital, LLC, license number 1728518 at Office of Financial Regulation, 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 or at +1 888 784 0136.

Minnesota: Cboe Clear Digital, LLC, holds a Money Transmission License number NMLS #1728518 issued by the Minnesota Commerce Department.. You may contact the Minnesota Commerce Department toll-free at +1 800 657 3602 and file a complaint online at https://mn.gov/commerce

Nevada: Cboe Clear Digital, LLC, is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Cboe Clear Digital.
https://fid.nv.gov/Contact/Contact_Us/

New Mexico: Cboe Clear Digital, LLC, is licensed as a Money Transmitter issued by the New Mexico Regulation & Licensing Department, Financial Institutions Division. You may contact the Financial institutions Division at +1 505-476-4885 and file a Complaint | New Mexico RLD’s Financial Institutions Division (nm.gov).

New York: Cboe Clear Digital is Licensed as a Money Transmitter and to engage in Virtual Currency Business Activity by the New York State Department of Financial Services. If you have a question or complaint, please contact us at 433 W Van Buren St, Chicago, IL 60607; [email protected] or +1 888 782 7481.

For unresolved complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, (212) 709-5470.

Tennessee: Please note that this license and the required surety bond do not cover the transmission of virtual currency. Cboe Clear Digital, LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

Texas: If you have a complaint, first contact Cboe Clear Digital Client Services at +1 888 782 7481. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, +1 877 276 5554 (toll free) www.dob.texas.gov.